Thousands of customers visit our greyhound stadia each year. They enjoy the environment of watching live dog races, excitement of having a flutter and thrill of winning. Friends, family and individuals join us here to have fun, be sociable and create some memories.
Gambling should be an exciting and enjoyable form of entertainment for all our customers. However, unfortunately, for a small percentage of people, gambling ceases to be entertainment and can cause personal, social, financial and even health problems.
It is our responsibility to help our customers gamble safely and responsibly and reduce the risk of harm and help people who need treatment to get it.
Our stadia form part of GVC Group where we have developed a safer gambling strategy, ‘Changing for the Bettor’. The guiding principle of our safer gambling strategy is to be the most trusted and enjoyable betting operator in the world. We are putting customers at the heart of our business by ensuring they are protected from harm while enjoying their regular flutter. For more information about our strategy see:
https://gvc-plc.com/corporate-responsibility/safer-gambling-strategy/
In accordance with the stadia premises Licence, it is against the law for any person under the age of 18 to gamble, purchase or consume alcohol on Stadia premises. However, children and young persons may enter the Stadia under adult supervision on days when Greyhound Racing is scheduled to take place.
To ensure that the ‘Under 18’ law is complied with at all times in respect of gambling and/or purchasing alcohol, we operate a Think 25 Policy. We have this policy to assist our stadia team to deal with the no under 18s requirement and to have a better chance of preventing those who are under 18 from gambling, The policy requires that all customers who approach the bar and betting counters and/or gaming machines and appear to be under 25 are challenged to verify their age with the production of an appropriate ID document.
Acceptable forms of ID include:
Gambling should only provide you fun and entertainment; so, when the fun stops you should stop.
Whilst the majority of people do gamble safely and responsibly, for some, gambling can become a problem. When gambling, always remember the following:
If you are concerned about your gambling, then honestly answering the questions below may give you an idea of whether your gambling is problematic:
The more you answer 'yes' to these questions, the more likely you are to develop a gambling problem.
If you are concerned about your gambling, why not take an independent and anonymous survey to help you understand more? You can take the self-assessment provided by BeGambleAware https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/.
For immediate help and support in confidence contact GamCare, the leading provider of information, support and free counselling for the prevention and treatment of problem gambling. You can:
Both operate 24 hours a day and provide live, confidential, one-to-one information, advice and emotional support, plus they can signpost to further sources of specialist help, including face to face, online and telephone treatment services across England, Scotland and Wales.
Likewise, you can also join their online Forum and Chatrooms if you want to share your experiences and seek support from others. Threads include an area for new members, for supporting a problem gambler, recovery diaries, and information about Gamblers Anonymous and Gam-Anon meetings.
Other sources of useful information are available:
Self-exclusion is a process when you can ask one of our stadia to exclude you from gambling with them for 12 months. In practice, it means you will be refused service in the stadia where you have self-excluded. Responsibility for sticking with a self-exclusion agreement lies with you, but you can expect the operator to do all they reasonably can to prevent you from gambling. If you think self-exclusion could work for you; contact a member of our stadia staff.
If you wish to self-exclude from gambling across different retail outlets such as arcades, bingo halls, over the counter in betting shops and casinos you should register with this self-exclusion scheme here: http://optintoselfexclude.info/home/
The Tote Betting Operating Rules are displayed on posters at the stadium entrance, in the vicinity of the various betting counters and on the racecards, with the rules in respect of the on-course bookmakers displayed at the end of the respective pitches.
If you want to raise a complaint about a product or service, please follow the process outlined below.
Stage 1: speak with a member of staff or be referred to the Duty Manager or Supervisor in the first instance to try and resolve the complaint.
Stage 2: if you remain dissatisfied, the customer should escalate their complaint to our Customer Care team for investigation.
Stage 3: should you still remain dissatisfied with the subsequent response and if the complaint relates to the outcome of a betting transaction, you may then contact the Independent Betting Adjudication Service for a third-party resolution (www.ibas-uk.com ).
